Forum Discussion

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Many thumbnails disappear as soon as I select a picture.

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
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BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

A recent Dropbox for Android update addressed a thumbnail loading issue. Please update your app to the newest version. If thumbnails are still failing to load and disappearing, let me know and we can investigate further.

 

Thanks,

Ben

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Sorry, but no change after updating your app and rebooting my tablet. Still difficult to get thumbnails to load and thumbnails still disappear after making one selection. 

  • kenternst's avatar
    kenternst
    Helpful | Level 5
    2 years ago

    Is there an update coming to fix this issue? This has been going on way too long.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi everyone! I just wanted to mention that our team is currently working on a fix, so they’ll update you here as soon as possible. Thanks for your patience.

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