Forum Discussion

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Many thumbnails disappear as soon as I select a picture.

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
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Digitalmithy's avatar
Digitalmithy
Explorer | Level 4
2 years ago
I'm having the same issue on Android 14. Has Dropbox made any announcements regarding this problem or an ETA to being fixed?
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi all, I just wanted to mention that this should be resolved now.

 

Could you try again and let us know if this is still an issue for anyone?

  • kenternst's avatar
    kenternst
    Helpful | Level 5
    2 years ago

    That problem has been resolved. I hope you're looking into improving the login problem of having to re-log in multiple times when using "save to device" on your Android application. The lack of a feature to manage duplicate files is very frustrating and causes me a great deal of time organizing over 10,000 photos. Are improvements coming?

  • Lakeysan's avatar
    Lakeysan
    Explorer | Level 4
    2 years ago
    I'm still having the same issue unfortunately. Thumbnails are loading but when i attempt to mark multiple either (a) all the Thumbnails break or the ones i am selecting break 1 after another.

    Demonstrated this with screenshots to your support team approximately 2 hours ago and its currently being investigated by your App department.
    • neptunejcn's avatar
      neptunejcn
      Explorer | Level 4
      2 years ago
      Alas, I am still having the same problem.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey all! Can you make sure you’re running the latest v378 app version and let me know if the issue persists?

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