We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
kenternst
2 years agoHelpful | Level 5
Many thumbnails disappear as soon as I select a picture.
Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
Walter
Dropbox Community Moderator
2 years agoHi all, I just wanted to mention that this should be resolved now.
Could you try again and let us know if this is still an issue for anyone?
Lakeysan
2 years agoExplorer | Level 4
I'm still having the same issue unfortunately. Thumbnails are loading but when i attempt to mark multiple either (a) all the Thumbnails break or the ones i am selecting break 1 after another.
Demonstrated this with screenshots to your support team approximately 2 hours ago and its currently being investigated by your App department.
Demonstrated this with screenshots to your support team approximately 2 hours ago and its currently being investigated by your App department.
- neptunejcn2 years agoExplorer | Level 4Alas, I am still having the same problem.
- Nancy2 years ago
Dropbox Community Moderator
Hey all! Can you make sure you’re running the latest v378 app version and let me know if the issue persists?
- Lakeysan2 years agoExplorer | Level 4Fixed on this end. Thank you as always for your continued support.
- Krugerbooger2 years agoExplorer | Level 4I'm contemplating just accepting the loss Pictures from 2002.... They open for a second then I get "could toad picture" it's very unfortunate and I have such great memories but nothing seems to work to fix the issue.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!