Forum Discussion

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Many thumbnails disappear as soon as I select a picture.

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
Preview
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Digitalmithy! Can you send over a screenshot of the app icon you see? Is this happening for all photos you're trying to preview?

Digitalmithy's avatar
Digitalmithy
Explorer | Level 4
2 years ago
Nancy, my apologies if I replied wrong earlier. I wasn't sure how to attach the screenshot that you requested so I shared a link but it was removed. Can I assume this is related to the problems others have been having with the thumbnails being unstable? Thank you for your assistance.

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