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JK1736's avatar
JK1736
Explorer | Level 4
7 years ago
Solved

Microsoft Office unspecified Error

I purchased a new computer and downloaded Dropbox. I can open JPG and PDF but can not open Microsoft office files like excel or word. I receive a unspecified error. If I go to smart lync and download...
Error Messages
Microsoft Office
Third Party Integrations
  • Villiage13's avatar
    Villiage13
    6 years ago
    Issue seems solved, it’s been a couple weeks and things are running just fine. Uninstalling ad re-installing of MS Office takes literally under 3m.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thank you for your quick response as well JK1736 - I'm glad I could help clear this up. 

What I'd suggest in this case now is this: Create a designated 'for edits'  folder, copy or move the files you'd like there and keep it relatively small in size for situations where you need to work on the files that will be accessed by the 3rd party apps you're using. 

That being said and since you mentioned that you've noticed this only on some devices, if you'd ike me to look into this with all of our tools at my disposal just let me know and I'll be more than happ to create a ticket for you. 

Thanks again! 

JK1736's avatar
JK1736
Explorer | Level 4
7 years ago

Yes, please use all the tools at your disposal and please help find a solution. If I am having an issue with only 2 new computers ( as mentioned earlier the others are fine), I am sure others are having this issue as well. Its an inconsistent problem. Please assist . Thanks. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for your swift reply JK1736!

    I've just sent you a brief message so we can investigate further.

    Whenever you get some spare time, please take a look at your email's inbox and we'll take it from there. 

    • Villiage13's avatar
      Villiage13
      Helpful | Level 6
      6 years ago

      Good Day,

      I'm having the same issue as described in this thread. Was there a solution? I also have multiple computers that do not have the issue, but one that does. 

      Thanks.

      • JK1736's avatar
        JK1736
        Explorer | Level 4
        6 years ago

        Nothing. We are probably leaving for Onedrive shortly. Amazing how they cant find a solution and thousands of people are having this issue. 

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