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JK1736's avatar
JK1736
Explorer | Level 4
7 years ago
Solved

Microsoft Office unspecified Error

I purchased a new computer and downloaded Dropbox. I can open JPG and PDF but can not open Microsoft office files like excel or word. I receive a unspecified error. If I go to smart lync and download the office file to local, I can open the files. however it will not pull the files and open them when online only is checked in the smart sync option. Any suggestions? 

Error Messages
Microsoft Office
Third Party Integrations
  • Villiage13's avatar
    Villiage13
    6 years ago
    Issue seems solved, it’s been a couple weeks and things are running just fine. Uninstalling ad re-installing of MS Office takes literally under 3m.

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  • Villiage13's avatar
    Villiage13
    Helpful | Level 6
    6 years ago
    Issue seems solved, it’s been a couple weeks and things are running just fine. Uninstalling ad re-installing of MS Office takes literally under 3m.
  • DeanG's avatar
    DeanG
    New member | Level 2
    6 years ago

    Thanks for that. A de-install of office and re-install seems to have worked.

    Would be helpful if Dropbox could put this as a FAQ as it seems a lot of people have the same problem.

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