Forum Discussion

Arrell5093's avatar
Arrell5093
Explorer | Level 3
3 years ago

Missing images in powerpoint upload

I recently uploaded a large PPT file (225 M) that had a lot of images.  Several of them do not appear.  I deleted the file and tried to upload again but same thing happened.  Any suggestions?
Preview
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Arrell5093, thanks for bringing this to our attention.

 

Are you seeing this on the Dropbox site itself, or after you download the file to your computer again?

 

This will help me to assist further!

  • Arrell5093's avatar
    Arrell5093
    Explorer | Level 3
    3 years ago

    In dropbox itself.  Also, I shared with a few people and they also saw the missing images.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Arrell5093, sorry to jump in here, but could you clarify if you're able to preview those missing images on your PPT file after downloading it from the website and opening it locally on your device? 

      • Arrell5093's avatar
        Arrell5093
        Explorer | Level 3
        3 years ago

        The PPT is complete on my computer.  When I uploaded it to Dropbox several images did not transfer.  When downloaded from Dropbox, the images are missing.

  • Arrell5093's avatar
    Arrell5093
    Explorer | Level 3
    3 years ago

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot Arrell5093 - much appreciated.

       

      Could you clear your browser's cache or try another browser and let us know if this persists?

      • Arrell5093's avatar
        Arrell5093
        Explorer | Level 3
        3 years ago

        Hi Wlater,

        I cleared the Chrome browser cache and cookies and uploaded the PPT again.  Images still missing.

         

        Then I tried Firefox, and images still missing.

         

        Now what?

         

         

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!