Missing images in powerpoint upload

Thanks for the screenshot Arrell5093 - much appreciated.

Could you clear your browser's cache or try another browser and let us know if this persists?

Hi Wlater,

I cleared the Chrome browser cache and cookies and uploaded the PPT again.  Images still missing.

Then I tried Firefox, and images still missing.

Now what?

Thanks for the update Arrell5093 

May we reach out via email to have a further look internally at this point? 

Yes, if you think it would be helpful.  I do not wish to post my email address on this public forum.

I just sent you an email Arrell5093! 

I'll see you there, cheers!

I have the same problem.

I have saved PowerPoint files for a while and only recently gone back to look for them but the images are not showing.

This screenshot shows the issue.  I discovered it when repurposing the material for an internal training this morning and. embarrassingly for me, it was not there.

The version of PowerPoint is from  Office Professional Plus 2016

All the files you can see in the screenshot are suffering this issue and range from 6Mb to 37Mb (so not large but maybe that's because they lost their pictures?)

The pictures do not show in the preview in Windows Explorer, the edit window, slide show..... the lost ones show nowhere in fact.

Thanks

---

rickmarengo wrote:

The pictures do not show in the preview in Windows Explorer, the edit window, slide show..... the lost ones show nowhere in fact.

---

How were the images inserted into the presentation; were them embedded or linked?

When you insert an image in a PowerPoint slide you have the option to embed it or linking to it. An image that is embedded is saved within the PowerPoint file and will be always be available when the presentation is viewed, regardless of where it is viewed or by whom.

If you link to the image when inserting it, then the image is not saved within the file. PowerPoint only inserts a link to the image which basically says "display the image located here," and the image needs to be available (from the exact same location) every time the presentation is viewed. If the linked image is ever moved, renamed or deleted, PowerPoint won't be able to find it and will display a broken image placeholder in your presentation. This isn't much of an issue if the image is on a network drive and everyone that uses the presentation has access to it, but this won't work well for files shared with people that don't have access to the linked image, or when the file is previewed online through a service like Dropbox, OneDrive, etc.

The support team contacted me but I never got a fix for this issue.  

Thanks for your reply.

This seems a pain as those images were saved with the .ppt file.  Pretty sure they were all pasted in.  I suppose I may have inserted some and not others. Unlikely.  Even if they were, say inerted using the insert from gallary icon, they shoul not have become detached because they are still where they always were (i.e. in the same folder as the.ppt).  Seems to me that maybe DropBox messes with that local link.

What is the solution ?

Also, do DropBox monitor this community forum?  It seems unfair to ask volunteers to help with the issue.