Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
anonymous
2 years agoMP3 and MP4 files don't show thumbnails
MP3 and MP4 files don't show an image of its content. I only see the default file image. Also in Google Drive I only see the default file image but in OneDrive from Microsoft I see the image of the ...
anonymous
2 years agoI'm talking about the Dropbox website as well as the Dropbox app.
I only see thumbnails with the default images of an MP3 and MP3 file but not a thumbnail with image of the contents of the file.
Compare this with jpg and other image files. Thumbnails of jpg files show an image of its content. So, I also would like this with MP3, MP4 and other audio and video files.
Google Drive also shows thumbnails with the default images for MP3 and MP4 files but OneDrive from Microsoft shows thumbnails with images just like jpg files.
Nancy
Dropbox Community Moderator
2 years agoThanks for the updates, Ronald! I’ve checked this on my end as well, and video files seem to have a thumbnail when I view them via the Dropbox website.
Did you check this via a different browser, and you see the same thing? Also, on your desktop app, are these files offline or available online-only?
As for your .mp3 files, since they usually don’t have any images attached to them, can you clarify if you’ve edited them and added your own photos by using another software?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!