Forum Discussion

NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago
Solved

MP4 files won't play on the web. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
097afea73faf70ef27480fe6acb23886.png
Error Messages
Preview
Web
  • Lusil's avatar
    Lusil
    6 years ago

    Hey everyone, thanks for your patience on the matter. 

     

    This should be resolved now. If you're still having any trouble with it though, don't hesitate to let us know and we'll make sure to get back to you as soon as possible. 

     

    Thanks again!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi NoMoreGrid, sorry to hear that. 
 
Could you please try one of the following steps and see if that does the trick?
  • Try previewing the video from another browser. 
  • Navigate to the video preview through an incognito/private browser.
  • Ensure that you’re not running any third party browser extensions. 
  • Clear the cache. 
If you’re still having trouble with this, I can send you a ticket to the email address associated with your Community profile so as to have a more in-depth look on this. 
 
Let me know how it goes!
NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago

Can you send the ticket?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content