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NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago
Solved

MP4 files won't play on the web. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
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  • Lusil's avatar
    Lusil
    6 years ago

    Hey everyone, thanks for your patience on the matter. 

     

    This should be resolved now. If you're still having any trouble with it though, don't hesitate to let us know and we'll make sure to get back to you as soon as possible. 

     

    Thanks again!

NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago

I tried what you told me and it's still not working :'(

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
No worries, NoMoreGrid! 
 
I’ve sent you an email (to the one connected to your Community account) so make sure to check your inbox for my latest message and we’ll take it from there. 
 
Cheers!
  • IEF_work's avatar
    IEF_work
    New member | Level 2
    7 years ago

    Hi,

    I am having the exact same issue.

    Can you please help?

    Let me know how to get in touch.

    Thanks

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey IEF_work, sorry to hear that you’re also having this issue. 
       
      If you’ve checked the four points I mention in my first reply to this thread, you can either submit a ticket to our Support team through this link or I can send you one associated with your Community profile. 
       
      Let me know how you’d like to proceed!
      • Robin130's avatar
        Robin130
        Explorer | Level 3
        7 years ago

        Having the same issue. Is there a resolution for this? We can play in Chrome, but not IE 11.  Thanks,

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