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NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago
Solved

MP4 files won't play on the web. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
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  • Lusil's avatar
    Lusil
    6 years ago

    Hey everyone, thanks for your patience on the matter. 

     

    This should be resolved now. If you're still having any trouble with it though, don't hesitate to let us know and we'll make sure to get back to you as soon as possible. 

     

    Thanks again!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
No worries, NoMoreGrid! 
 
I’ve sent you an email (to the one connected to your Community account) so make sure to check your inbox for my latest message and we’ll take it from there. 
 
Cheers!
IEF_work's avatar
IEF_work
New member | Level 2
7 years ago

Hi,

I am having the exact same issue.

Can you please help?

Let me know how to get in touch.

Thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey IEF_work, sorry to hear that you’re also having this issue. 
     
    If you’ve checked the four points I mention in my first reply to this thread, you can either submit a ticket to our Support team through this link or I can send you one associated with your Community profile. 
     
    Let me know how you’d like to proceed!
    • Robin130's avatar
      Robin130
      Explorer | Level 3
      7 years ago

      Having the same issue. Is there a resolution for this? We can play in Chrome, but not IE 11.  Thanks,

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey Robin130, 

        Welcome to the Dropbox Community! 

        Sorry to hear that you're also having trouble playing .mp4 files on the website - let's see what we can find on this. 

        As a first step, could you let me know if you're seeing the same behavior on any other browser or an incognito window? 

        Have you tried clearing the cache, as well as ensuring that you're not running any third party browser extensions? 

        Let me know how it goes!

    • Anjaly's avatar
      Anjaly
      New member | Level 2
      7 years ago

      I am also facing the same issue.I tried the four steps steps but still I am getting the same error.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey Anjaly, thanks for nudging us here and sorry to hear that you're also having trouble previewing your .mp4 files.

        Since you've already troubleshooted a bit - awesome work by the way - I've followed up with a ticket so that we can have a look into this. 

        Please check your inbox for my message and we'll take it from there. Cheers!

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