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izuminka91's avatar
izuminka91
New member | Level 2
1 month ago
Solved

My account is over quota - how can I see and download my files?

Question or Issue I have reached a limit on my dropbox and I received this message when I log in to my account: "You’re over your storage limit – your files may be deleted Sharing and file previ...
Download
File access
  • Hannah's avatar
    Hannah
    1 month ago

    Hmm, from what I see here, it doesn't look like you have any files in your account.

    Is it possible that it's backup files taking up your space? You should be able to see and download those from this page.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey izuminka91, welcome to the Dropbox Community!

If you click on this link to the "all files" page in your Dropbox account, are you able to see and download your files?

Keep me posted.

  • izuminka91's avatar
    izuminka91
    New member | Level 2
    1 month ago

    Thank you, but I can't see the download option?

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hmm, from what I see here, it doesn't look like you have any files in your account.

      Is it possible that it's backup files taking up your space? You should be able to see and download those from this page.

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