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izuminka91's avatar
izuminka91
New member | Level 2
1 month ago
Solved

My account is over quota - how can I see and download my files?

Question or Issue I have reached a limit on my dropbox and I received this message when I log in to my account: "You’re over your storage limit – your files may be deleted Sharing and file previ...
Download
File access
  • Hannah's avatar
    Hannah
    1 month ago

    Hmm, from what I see here, it doesn't look like you have any files in your account.

    Is it possible that it's backup files taking up your space? You should be able to see and download those from this page.

izuminka91's avatar
izuminka91
New member | Level 2
1 month ago

I don't think so, because it is not connected to any computer, so it can not be backing up any files. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for the update, izuminka91.

So, if you check your backups page, is it empty?

  • izuminka91's avatar
    izuminka91
    New member | Level 2
    1 month ago

    No, now I can see some random back up, but from unlinked computer. Thank you for your help

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Thanks for checking!

      If you see backup files on that page, it means that these take up space in your account, so if you delete them, your space should be freed up.

      You can check your account's space usage here, to be sure.

      I hope this helps and if you need anything else, izuminka91​, let me know!

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