We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
My comments on PDF files are only visible on the site
I'm using Preview on a Mac to comment on a pdf file (adding text). Document is a pdf of a slide presentation, so each page is not text heavy. I worked on it all day yesterday (42 pages) and this morn...
I was able to get a work around last night... I was able to open the file in my Chrome browser, went on the print window, and saved as a pdf onto my hard drive. I can't edit my added comments, but at least the information is there.
I was hoping the issue would resolve itself overnight, but not so.
I attached the requested screenshots (kept it simple since this is work for a client). The red copy indicating that the information is verified appears on the file from Dropbox.com. The second shot is opening the file from the Dropbox file on my computer.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorI’ve tried a few attempts here and can’t duplicate what you’re experiencing.
The only possibility is that the file you’re opening after downloading is somehow not the same copy as the one on the Dropbox site, and that it’s opening an older copy, or that the downloaded copy is overwritten with the older version.
Could you try downloading the PDF with a different browser to see if this helps?
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
I'm not surprised that you can't duplicate it! I can't either with other files that I'm working with. All of those update, sync, and download as expected. I tried another browser (Firefox and Safari), cleared the cache, and incognito (Chrome). Everything is the same: the file from the Dropbox web site is not the file that downloads. I think something got corrupt with the sync of this particular file. What is on Dropbox web is not what downloads. And I what I need to work with the file on the Dropbox website, not what downloads or is available from the Dropbox folder on my computer.
Thanks for your help.
- Jay
If you’re okay with doing so, could you forward a shared link to the PDF in question so I can try and download it here.
If this isn’t possible, let me know if I can message you at the email associated with your forum profile. Thanks!
Thank you. I appreciate your help. Since I am working on a file for a client whom I've signed a confidentialty agreement, I am hesitant to share it with others. I hope you understand. At this point, I'm not sure if this issue can be fixed.
- Jay
I understand why you can’t share it, no worries.
One last thing I’d like to try is if this behavior occurs with any PDF file you have, or just this one in particular when you add annotations via Preview.
Seems to be just this particular file.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
