My .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?

Hello, I note with great sadness that you frequently release updates, but without ever solving the problems reported to you, as has also happened in the past. It's a real shame because not solving the problems that are reported means that you don't care if people use a certain application and this does nothing but damage your reputation. Large companies are able to grow because they listen to people's feedback, accept advice and try to solve problems when they arise. Just to give you an example that you don't listen to us users of the application, because if we propose to add a 50 GB or 100 GB plan like all clouds we are never listened to? In the past I had given the idea of ​​giving the possibility, within the application itself, of highlighting words from the test, as usual you replied that you had forwarded the feedback and today, years later, none of this exists, yet this function is there in some cloud. In any case, I am very disappointed and I think I will delete the application. Thank you and good day

I have also seen other users who have reported a similar problem, I wonder if it is normal that I cannot view a simple Word file with 700 pages, of 1.4 MB. It's absurd, I followed all the guidelines present and I also read in the community, there is no solution to this absurd bug and an update that corrects the problem is never released, but what assistance is there on Dropbox, does it exist?

Hi Everybody,

Our engineering team has implemented a fix. Can you try opening your Word files again and let us know if you're still receiving an error message? Thanks so much!

Regards,

Ben

Hi, I still have the same problem with the file. Still won't open, same problem. But are they sure they've solved it? Let the engineers know that the problem persists

Hi, but is there any news on the problem of viewing files with many pages/words?

I have lost hope, it is now impossible to work with word files, docx format. with many images, words or pages because in all three cases, on the iPad or iPhone it is not possible to view these files, you cannot see the preview, consequently all the content comes out superimposed, without an index and only with scrolling bottom, terrible display. I have done a lot of tests, the problem persists, and I have seen that this problem is common to other people and that despite this, it is never solved, despite constant reminders, and this is unfortunately very disappointing. In my case, I created a simple 80-page word file, with many images, small dimensions (since the word limit is 180 MB), in my case we are around 50 MB and despite this, you can't see the preview of the text. 'ipad. I don't know what to do anymore because if you can't even see a file with a few pages in Word there's no point in using the application anymore.

Hi Riccardo3,

Thanks for following up here. I've brought this to the attention of our engineering team. The previously reported fix likely only fixed the viewing/previewing errors for Excel files, leaving .docx files affected. We're actively investigating. I'll provide an updates here when I have news to share.

Ben

Thank you. I hope that the problem will be solved as soon as possible, also because it is very important, especially for those, like me, who work with word files of many pages, it is really a shame that they cannot be viewed with mobile devices.