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milco's avatar
milco
New member | Level 2
7 years ago

My video files have no audio after I downloaded them. Any ideas what's happening?

just downloaded movies, but there's no sound, help!
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madonnaswanson's avatar
madonnaswanson
New member | Level 2
7 years ago

I have the same issue - downloading files from dropbox (I am on Surface using Chrome) and when I download it plays WITHOUT audio.  I can stream it fine.

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (madonnaswanson), are you facing this issue with a specific file/filetype? Are you getting any error messages when you’re trying to open your file locally by any chance? 
 
Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible. Thanks! 
  • Joey Camilleri's avatar
    Joey Camilleri
    Helpful | Level 5
    6 years ago

    Hello

    I'm also having the same issue with an MP4 from. When I view the file either from the dropbox folder on my laptop or after I download the file from dropbox, the video will play with no sound.  However, I can hear the audio when viewing the file in a browser.

    Any support on this will be great. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi Joey Camilleri; welcome to our Community and happy Monday!

       

      It sounds like your media player is having an issue with previewing the file's whole content; could you check for any missing codecs or maybe try another program to open the mentioned file(s)? 

       

      Let me know how it goes Joey! 

      • dylansays's avatar
        dylansays
        Explorer | Level 4
        6 years ago

        Having a similar issue, and have been for many months with dropbox. 

        When I transfer an mp4 file through Google Drive it downloads and plays perfectly on quicktime.

        When I transfer the exact same file on dropbox the download has sound drops all the way through...

        What gives. The people I work with have asked me to stop using your service...

         

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