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milco's avatar
milco
New member | Level 2
7 years ago

My video files have no audio after I downloaded them. Any ideas what's happening?

just downloaded movies, but there's no sound, help!
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Joey Camilleri's avatar
Joey Camilleri
Helpful | Level 5
6 years ago

Hello

I'm also having the same issue with an MP4 from. When I view the file either from the dropbox folder on my laptop or after I download the file from dropbox, the video will play with no sound.  However, I can hear the audio when viewing the file in a browser.

Any support on this will be great. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Joey Camilleri; welcome to our Community and happy Monday!

 

It sounds like your media player is having an issue with previewing the file's whole content; could you check for any missing codecs or maybe try another program to open the mentioned file(s)? 

 

Let me know how it goes Joey! 

  • dylansays's avatar
    dylansays
    Explorer | Level 4
    6 years ago

    Having a similar issue, and have been for many months with dropbox. 

    When I transfer an mp4 file through Google Drive it downloads and plays perfectly on quicktime.

    When I transfer the exact same file on dropbox the download has sound drops all the way through...

    What gives. The people I work with have asked me to stop using your service...

     

  • Joey Camilleri's avatar
    Joey Camilleri
    Helpful | Level 5
    6 years ago

    Thanks Walter 

     

    I'm not sure what codecs are or how to check for missing codecs. Once I download the file from dropbox I did open it with another media player however same issue, no sound.

     

    Thanks

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for the update on this Joey Camilleri!

       

      Audio and video codecs are used by applications on your devices to open your files.

       

      A simple web search for a codec pack for the app you're using to open the mentioned files should help in this case. Once you find and install this, try to view the problematic file again.

       

      Let me know how it goes! 

      • Joey Camilleri's avatar
        Joey Camilleri
        Helpful | Level 5
        6 years ago

        Thanks,

         

        I don't think this is Dropbox issue as I had the same issue using Google Drive.

         

        I will explore your recommendation. Thanks 

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