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DJones722's avatar
DJones722
Helpful | Level 5
6 years ago
Solved

No video control progress bar on streaming video in Android app

Hi all. I hope someone can assist with a strange issue. I recently started seeing an issue with streaming video (mostly mp4 format) from the dropbox app on Android. When streaming video, after pressi...
Android
Mobile
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  • Daphne's avatar
    Daphne
    6 years ago

    Hey there DJones722,

    Thanks for the extensive info you've provided here and great job on the troubleshooting so far!

    Could you to try re-installing the Dropbox app on your mobile to see if that will do the trick, since you're seeing this behaviour consistently with multiple videos throughout your account.

    Let me know how it goes and we'll go from there - thanks!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey there DJones722,

Thanks for the extensive info you've provided here and great job on the troubleshooting so far!

Could you to try re-installing the Dropbox app on your mobile to see if that will do the trick, since you're seeing this behaviour consistently with multiple videos throughout your account.

Let me know how it goes and we'll go from there - thanks!

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