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Not able to download a photo from Dropbox to my phone. Why?
I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?
- By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
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- Jay
Dropbox Community Moderator
Hi Marshal mellow, in order to understand exactly what you're seeing, we need to see a screenshot of what you're describing.
iOS:
Android:
Are you using an Android or iOS device? Which app are you using to open the photos? Any information you can provide would be useful.
- Hi I'm using Android and the Dropbox app
- Jay
Thanks for the info, if you're not able to take a screenshot using the steps above, please could you describe exactly each step and and button you are tapping on the screen, and what you're experiencing?
I hope this is what you want 🙏- Thank you so much for your help. I just get a check mark
- Jay
This is an option to select the file, it doesn't download it automatically. You need to follow these steps to download a file to your phone directly. Are you able to see the ellipsis next to the file before adding a checkmark?
- Using the app I can't even see my photos no matter what I push
- Jay
Are you tapping the images once, or holding your finger on them instead, which would bring up the check mark?
- Now I have a new problem. I just went the app and photos and all I get is a beige square with blue lines swirling around it. 😒
- I'm sorry to say this but Dropbox is very confusing. Maybe I'll have better luck on my PC
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