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MoSn1's avatar
MoSn1
Explorer | Level 4
2 months ago
Solved

Nothing happens when I try to play .mp3 files on my Android Dropbox app.

Android Dropbox not playing mp3 anymore they were working fine previously. There is no error message.  I press Play button and nothing happens.  This is happening for mp3 files - they were working ...
Android
Mobile
Preview
  • Neal's avatar
    Neal
    23 days ago

    Hi MoSn1​,

    Thats for your response! 

    No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2.

    Instead of downloading it again, try updating the app directly from the app store.

    Let me know how you get on!

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there MoSn1​ and welcome to the Dropbox Community 👋

Thanks so much for circling back with that update. I’m really glad to hear everything’s working properly again with your MP3 playback on Android 🙌. It’s easy to overlook, but uninstalling and reinstalling the app can often be the secret sauce when things get stuck (especially on mobile where cache and playback issues can sneak in 😅).

By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you’re using Dropbox on Android, I’d love to know... how does Dropbox fit into your everyday routine? Whether it’s for organising playlists, backing up photos, or keeping work files handy on the go, it’s always inspiring to hear how people are using Dropbox.

Hope to hear more soon!

T 😺 (Dropbox Community Manager)

MoSn1's avatar
MoSn1
Explorer | Level 4
2 months ago

Hi, I think the issue may be rated to "Make Available Offline"

After resolving the issue yesterday by uninstalling the app and then reinstalling it.  I checked my favourite regular mp3's as "Make Available Offline" - same as I have always done.

However, I had the issue again today.

Today, I managed to get the mp3 working after I unchecked the "Make Available Offline" option.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi MoSn1, happy Monday! 

    Definitely keep an eye out on this, and let us know if the issue resurfaces again.

    If you need something else, please let me know and I will be more than happy to help every step of the way.  

    • MoSn1's avatar
      MoSn1
      Explorer | Level 4
      2 months ago

      Hi, thanks for replying 

      Any idea why "Make Available Offline" can cause the mp3 to stop working? 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Hey MoSn1 - this definitely sounds weird. Can you let us know your device's OS version and the version of the Dropbox mobile app installed there? 

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