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MoSn1's avatar
MoSn1
Explorer | Level 4
2 months ago
Solved

Nothing happens when I try to play .mp3 files on my Android Dropbox app.

Android Dropbox not playing mp3 anymore they were working fine previously. There is no error message.  I press Play button and nothing happens.  This is happening for mp3 files - they were working ...
Android
Mobile
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  • Neal's avatar
    Neal
    22 days ago

    Hi MoSn1​,

    Thats for your response! 

    No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2.

    Instead of downloading it again, try updating the app directly from the app store.

    Let me know how you get on!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi MoSn1, happy Monday! 

Definitely keep an eye out on this, and let us know if the issue resurfaces again.

If you need something else, please let me know and I will be more than happy to help every step of the way.  

MoSn1's avatar
MoSn1
Explorer | Level 4
2 months ago

Hi, thanks for replying 

Any idea why "Make Available Offline" can cause the mp3 to stop working? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey MoSn1 - this definitely sounds weird. Can you let us know your device's OS version and the version of the Dropbox mobile app installed there? 

    • MoSn1's avatar
      MoSn1
      Explorer | Level 4
      2 months ago

      Hi, thanks for looking into this issue

      I'm on Android version 12, and Dropbox app version 446.2.4

      Thanks again

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        24 days ago

        Hey everyone, thanks again for reporting this! 

        Can you try again and let us know if you still face the same issue? It should be resolved now after the new mobile update. If you still come across the same problem, please update your mobile app, and try again.

        Thanks!

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