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MoSn1's avatar
MoSn1
Explorer | Level 4
2 months ago
Solved

Nothing happens when I try to play .mp3 files on my Android Dropbox app.

Android Dropbox not playing mp3 anymore they were working fine previously. There is no error message.  I press Play button and nothing happens.  This is happening for mp3 files - they were working ...
Android
Mobile
Preview
  • Neal's avatar
    Neal
    23 days ago

    Hi MoSn1​,

    Thats for your response! 

    No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2.

    Instead of downloading it again, try updating the app directly from the app store.

    Let me know how you get on!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey MoSn1 - this definitely sounds weird. Can you let us know your device's OS version and the version of the Dropbox mobile app installed there? 

MoSn1's avatar
MoSn1
Explorer | Level 4
2 months ago

Hi, thanks for looking into this issue

I'm on Android version 12, and Dropbox app version 446.2.4

Thanks again

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    25 days ago

    Hey everyone, thanks again for reporting this! 

    Can you try again and let us know if you still face the same issue? It should be resolved now after the new mobile update. If you still come across the same problem, please update your mobile app, and try again.

    Thanks!

  • MoSn1's avatar
    MoSn1
    Explorer | Level 4
    23 days ago

    Hi, thank you so much for following up!

    I deleted the mobile app, and downloaded it again from Google Play store. 

    I am now on version 448.2.8

    Unfortunately, I am facing the same issue: if I select the option to "Make Available Offline", the mp3 file does not play.  

    When I untick "Make Available Offline", and then close the app and open it again - the mp3 file starts to play.

    Can you please check if I am on the correct version: 448.2.8

    Again, thank you for all your support 

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi MoSn1​,

    Thats for your response! 

    No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2.

    Instead of downloading it again, try updating the app directly from the app store.

    Let me know how you get on!

  • MoSn1's avatar
    MoSn1
    Explorer | Level 4
    22 days ago

    Hi,

    Thank you for replying.

    I have updated the app to 450.2.2 and am pleased to confirm it is now all working as expected.  I am able to use mp3 files now with the "Make Available Offline" option ticked.

    Thank you so much for resolving, and for all your support.  It is appreciated.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Thanks for the update and glad to hear it's sorted now MoSn1 - let us know if anything else comes up in the future and have a lovely weekend ahead!

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