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pmjzzz's avatar
pmjzzz
Explorer | Level 3
4 years ago

Offline files disappear after some period

Making files offline is useful. EG travel documents one might require in a place with no cell service, or poor wifi. But they don't "stay". After maybe a couple of weeks, maybe a month or so - they...
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pmjzzz's avatar
pmjzzz
Explorer | Level 3
4 years ago

Thanks, Walter - not to my knowledge.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump in here, pmjzzz!

 

Did you maybe uninstall and reinstall the Dropbox app on your phone? That would also cause the offline files to stop being available offline.

  • pmjzzz's avatar
    pmjzzz
    Explorer | Level 3
    4 years ago

    Thanks - I haven't reinstalled the app. The behaviour is on 2 devices.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the updates pmjzzz

       

      Would it be OK if we reach out via email to have a further look internally at this point? 

      • pmjzzz's avatar
        pmjzzz
        Explorer | Level 3
        4 years ago

        No problem Walter 

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