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pmjzzz's avatar
pmjzzz
Explorer | Level 3
4 years ago

Offline files disappear after some period

Making files offline is useful. EG travel documents one might require in a place with no cell service, or poor wifi.

But they don't "stay". After maybe a couple of weeks, maybe a month or so - they're gone. Unexpectedly. Just when I need them again (COVID vaccination records).

Is this a bug or a feature? After what period do they leave?

File access
Mobile
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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi peterk, happy Friday! 

     

    Could you clarify your mobile OS, and the Dropbox app version that you're using there? 

     

    Thanks a bunch!

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