Offline mode not working on Android

Hi Hannah,

The file I needed with offline access had 18KB and was a docx file. It didn't work

I have now tried with a 2,8 MB file. It doesn't work either.

The folder which contained the file and the file itself showed green.

I cannot open either when I am on flight mode (i.e. offline).

Come to think of it, maybe it is not me not ticking the right box, but it is a general dropbox failure.

Many Thanks,

Peter

Hey there Peter_1 - sorry to jump in here and thanks for the additional information.

Would it be OK if we sent you an email to have a further look internally at this point? 

Hi Walter,

Yes, this would be OK.

I also offered access to my phone via teamviewer or similar software to solve the problem.

Do you have my email address via my account or would you like me to communicate it here.

Many thanks,

Peter

Thanks for the cooperation Peter_1 - you've got  

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

ok

I am also having this problem.
Samsung Galaxy Tab A9
Android version 14
I discovered the problem when, last month, Dropbox started to use most of my mobile network quota, even though I only open offline files while away from home.

Sorry to hear that, d96gsv.

Have you tried restarting both Dropbox and your device, to see if that helps?

Also, please follow these steps to check if your offline files are taking up space on your device.

Lastly, how did you figure out that it was Dropbox that was using your network quota?

@Hanna
I tried to restart the app and the tablet now; neither helped.
According to the Dropbox app it uses 4.8 GB for offline files.
According to Android memory settings, Dropbox uses 7.24 GB of the devices memory
According to App info in Android settings, Dropbox uses 18.29 GB of internal memory
According to mobile data usage in Android settings, Dropbox used 1.25 GB so far during april, second biggest user is Chrome that used 606 MB

Hey Peter_1! I found your ticket in our system, and I’ve left an internal note with your latest comments there. For anything else, feel free to write back to our advanced team. 

Hi d96gsv! Thanks for the details.

If you remove a file from offline, do you see any difference in the Dropbox app’s usage, as shown in your Android’s app info? 

Also, if you can provide a few screenshots of the different sizes you see on your device, that’d be awesome.

Thanks!