Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Peter_1's avatar
Peter_1
Explorer | Level 4
1 year ago

Offline mode not working on Android

Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
Android
Download
Error Messages
Mobile
View
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey there Peter_1 - sorry to jump in here and thanks for the additional information.

 

Would it be OK if we sent you an email to have a further look internally at this point? 

Peter_1's avatar
Peter_1
Explorer | Level 4
1 year ago

Hi Walter,

 

Yes, this would be OK.

I also offered access to my phone via teamviewer or similar software to solve the problem.

Do you have my email address via my account or would you like me to communicate it here.

 

Many thanks,

Peter

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the cooperation Peter_1 - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • Peter_1's avatar
    Peter_1
    Explorer | Level 4
    1 year ago

    ok

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions