"Online Only" files now show file sizes of "zero KB" ???

Hello, 

I am still having the same issue. Is there any working solution for this? All my "online Only" files show a file size of 0 kb and there is now thumbnail of the image or video available anymore. They used to show the actual size and thumbnails, although they did take up just tiny space on the local hard disk. It is really a pain. It works with all other cloud storages (oneDrive, Google Drive), only dropbox seems to have problems with showing the actual file size on "online Only"-files and the thumbnails. 

This is a real pain, as it is impossible to see for example the size of a folder before downloading it, but even more the missing thumbnails.  

I need a working fix for this and can not wait for this to resolve by itself.

@DropBox: Please check this issue and provide a working solution. We have about 200.000 files saved online only, we can not download each of them to see a thumbnail and the file size. 

Hi!

I feel your pain. 

As I mentioned in my post above yours, I was able to get help from Dropbox Advanced Team but it was a real disaster before it was resolved. Most of the so-called "advanced" agents knew a lot less than I did about the expected behaviour of files set to "online only". It was very frustrating to have to inform them each and every time about their own software. 

I assume you have reached out to them?  

Hello, 

thanks for your reply. Yes, I was in a call with an agent. But as you described, they don't know their software. She stated: It is expected behaviour to show 0 bytes and no thumbnail for "online only" files. Strangely: It works perfectly on Microsoft  "OneDrive". OneDrive shows Thumbnails and filesize for "Online Only" Files. 

Hi!

You need to be persistent to the point of hostile 🙂 Call and call again and again... It's very frustrating to have to jump through these hoops before even getting to the actual problem at hand! I could e-mail you the e-mail that I believe is the one with a resolution. I a not sure if you can DM me here, though?

That would be a great help. Could you send it to:

[personal information removed per the Community's Guidelines]

(I will fish it out of my spam folder then 🙂 

Thanks

Hi....

No way of DM:ing here 😞

Anyway, here's the reply that finally got me back on track (unfortunately I have no way of identifying this agent apart from his name, John)

The engineering team identified an issue and have made some changes on the backend, which should resolve the problem you were experiencing.

So I don't have the magical solution as it was something they did "on the backend". But please refer to my case when talking to them again. Ticket number: 16055042

Great, the ticket number will hopefully help. Thanks for your support. 
PS: Ever though about working for the DropBox support team 😉  

Haha, yes but only to fire some of them 🙂

I'll join you for that 🙂

Hey paulhoepner, and battiman!

Paul, have you tried contacting our Support team about this? If so, feel free to send me your ticket number, so I can locate it on our system.

Thanks a bunch!