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evanstein's avatar
evanstein
Explorer | Level 4
4 months ago
Solved

Online-only files won't open on macOS BigSur, unless I right-click on them.

iMac 2017 MacOS 11.7.10 (BigSur) Syncing "Up to date" Mac won't open "Online Only" files unless I right-click on them and select "Make Available Offline"  
desktop
Mac
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  • Jay's avatar
    Jay
    3 months ago

    Hi everyone, could you try updating to the latest version of the Dropbox desktop application to see if this resolves the issue?

evanstein's avatar
evanstein
Explorer | Level 4
3 months ago

While some of the files I tried to open today gave me the same "...couldn't be opened." error, I also got a new set of errors on a "0 bytes" file today.

First, I got a permissions error:

Then, after I selected the file and granted permission, the error was:

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi everyone, could you try updating to the latest version of the Dropbox desktop application to see if this resolves the issue?

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