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emarlow1's avatar
emarlow1
Explorer | Level 3
8 years ago
Solved

Only getting audio when downloading a video

Hi all, My friend has uploaded 3 video's for me, she has an iPhone and I have a samsung. I need to download these video's so that I can edit them for a video we are creating but they will only down...
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  • Hilite2's avatar
    Hilite2
    8 years ago

    You have Samsung? It's great! Try this app (for free in playstore) to get solved your Audio-Problem! The Name is "You-Cut". I have had many Problems too, and all are now solved! It's the best app! You can try to open the Video with this app for example at first

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Dudk1ns's avatar
Dudk1ns
New member | Level 2
8 years ago

Hello! Most likely you have a standard Windows video player installed. The transmitted video with iphone is likely in the format. " MOV ". On this to solve the problem recommend to install a third-party video player on the PC (eg "VLC or" KMPlayer "), and to edit the video for Android recommend to install" VivaVideo "or" KineMaster ".

I hope I could help you!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

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