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SistemasMVH1
4 years agoExplorer | Level 3
Orange box icon meaning
What does this orange box icon means? I'm on desktop, windows 11.
rdb0122 wrote:
So this isn't just an Excel issue, ... Dropbox needs to look into this though ...
It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.
61 Replies
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- kittzuk4 years agoNew member | Level 2
Hi, I am having this issue on my computer but do not believe i have one drive installed or active on my computer. Also it seems only some of my files cannot be accessed. Any thoughts would be appreciated.
- Walter4 years ago
Dropbox Community Moderator
Hey kittzuk, sorry to hear you're having issues with this.
Can you please send us a screenshot of the issue, so that we can have a visual as well?
Any additional information is more than welcome!
- kittzuk4 years agoNew member | Level 2
Hi there, thanks for your quick response.
The below screen shot shows two documents, one with the archive icon on top and one without but both within the same folder structure.
I am unable to open the file "CZ Offer Letter." Literally, nothing happens when I double click on it or right click and select open. This is happening across file types (i.e. not just pdf, but also xls and word that I've noticed).
I am able to open these files through drop box on the web.
- kittzuk4 years agoNew member | Level 2
I actually figured it out. Looks like it was an issue with Malwarebytes somehow. Once I went into Malwarebytes and added Dropbox as a safe application, the issue resolved itself.
- Walter4 years ago
Dropbox Community Moderator
- Ammaci3 years agoNew member | Level 2
Thank you, however, I don't have OneDrive installed and I'm still getting this issue. Can you advise further?
- Sarah C.283 years agoExplorer | Level 4
I've just had the same issue, I don't have onedrive installed. It turns out that I just needed to start the Dropbox App on my windows PC and it all worked.
- PAT443003 years agoExplorer | Level 3
I find the solution, but i don't know why this icon was
select a doc clik left on your mouse and choice "keep the doc offline" and all these icons deasaperd
- MAK19543 years agoNew member | Level 2
How to remove it. I'm told it is a onedrive issue
- Walter3 years ago
Dropbox Community Moderator
Hey MAK1954, did you try the steps outlined in this article?
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