Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Page isn't loading when opening a file in "Excel for the web" on Safari
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly.
I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads:
Can anyone help? I've restarted my computer and installed any updates.
Many thanks.
22 Replies
Im having exactly the same issue and loading error on Safari. Works perfectly in chrome. Did anyone find a solution to this?
- Megan
Dropbox Community Moderator
Hey htamm, it sounds like this is a browser-specific issue.
I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
Also, make sure that you've updated Safari.
- Megan
Hey htamm let me jump in here too!
Did you have the chance to review Walter's latest reply?
Have you tried a different browser, by any chance? Also do you notice this behavior with a specific Excel file, or all of them?
If you could let us know the exact size of the file, that'd be great too.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
