Photos folder/tab is empty & camera uploads is the only place I can find my files

DBX_Pedro

There is still a fault in your software but for me, personally I no longer have a problem as I have found my own fix.

I will leave it up to your conscience to decide whether you close this as resolved or continue to investigate to prevent future problems for other users.

Hi everyone,

Just a quick check-in to see if the issue persists.

Is anyone still having trouble, could you share any specific error message you're seeing?

We just want to make sure everything's working smoothly for you.

Of course it persists. After resetting photos in the settings going to the photos tab either shows "No photos uploaded" or a blank page with the animated loading square but nothing is loaded in.

Camera uploads are being processed but we can't see their status.

Hi _4,

We've passed this along to the team so they can assist you.

Would it be ok to reach you through the email associated with this account? 

Thank you for your patience, and we'll update you as soon as we have more information.

That'd be fine.

Thanks for the cooperation _4 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hi everyone

I have this same problem right now and I can't get into a solution. I'm doing everything on a web browser in my PC. Basically the issue is that I see lots of pictures in the 'camera uploads' folder, which I cannot see in the "Photos" folder, which is strange as the "Photos" folder is, to my understanding, just a folder where all pictures are viewed in. The other issue I have is that I cannot find a way to batch move several pictures from the 'camera uploads' folder to another folder. It only allows me to move one by one. Can anybody help?  

Afonse-DK, regarding the issue with the Photos page, does it appear empty if you open it via a different web browser/your current browser’s incognito window? 

As for moving pictures in bulk, you can definitely do this, but you’ll need to select all of them first in your “Camera Uploads” folder (you can do this by hovering over them and clicking on the small square button on the left side of the filename to select the ones you want).

Thanks for a quick response Nancy . I just tried with Edge (I use Chrome always), and it's the same thing. It's not that the Photos folder is empty; I can see all the other sub-folders I have created myself, and which I use to save my pictures with manual copy-paste. My problem is that the Camera uploads folder contains pictures that are automatically backed-up (or copied) from my iPhone, but those pictures are nowhere to be found in the Photos folder, which does not make sense to me. It forces me to move pictures manually from Camera Uploads to Photos, which then makes this functionality pretty useless. 

On the other issue of batch moving pictures, I cannot figure it out. I have tried selecting them in batch as you describe, but then there is no Move link anywhere (only Copy, Delete, etc.). Nowhere can I see a Move link, and the only way I can access the Move function is by clicking on the three dots on the top right corner, but although I have selected several pictures it only moves the one where I clicked on the three dots. Again, pretty useless. Any help on this would be highly appreciated. 

Thanks!

Thanks for clarifying! The pictures of your “Camera Uploads” folder should indeed appear under the Photos tab on your Dropbox account. 

However, since “Photos” is a tab on your account and not an actual folder (where photos can be moved to), can you elaborate on what you mean when saying you have to manually move your pictures under Photos instead? If you can send over a couple of screenshots, that’d be great, too. 

As for the moving function not working after selecting multiple files, I’d like you to try this again and send me a full screenshot of what you see. It’ll help to have a visual and check if I can guide you from there.