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woofwear's avatar
woofwear
Helpful | Level 5
6 years ago

Previews of CMYK files that look the wrong colour

Hi, I've uploaded to CMYK files to my dropbox so that clients can download them and use them in print catalogues etc. However, in the preview the colour looks nothing like the colour in the file. I...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the example link woofwear! 

I think this might be caused by the file's resolution (what device did you take these photos on?) but to be able to get a more concrete view of the matter at hand, I'd like to bring this under the attention of our experts.

Would you mind if I used the email address that's connected to your Community's profile to reach out so we can work on this internally? 

Let me know here when you get the chance and we'll take it from there.

Great job by the way :grin:

ChristinaLearm's avatar
ChristinaLearm
New member | Level 2
6 years ago

Hi, I'm also having this issue, was this resolved?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi ChristinaLearm; welcome aboard.

    Sorry to hear you're also bumping into this little hiccup (as it affects only previewing the file through our website and not the original file, i.e. when you download and open it locally on your devices) and to be honest I'm still waiting for woofwear's email.

    May I reach out to the email address that's connected to your Community's profile so we can investigate with all of my tools at our disposal?

    • ChristinaLearm's avatar
      ChristinaLearm
      New member | Level 2
      6 years ago

      Hi, thanks for replying. If it's only the preview then that's not too much of an issue for me. But yes, please feel free to email.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for the swift response Christina; you've got mail :envelope:

        As promised, I followed up with an email so as to look into this further.

        Whenever you get the chance, please check your inbox for my message and we'll pick this up from there.

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