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Kluski's avatar
Kluski
Explorer | Level 3
3 years ago

Printing an Excel document to PDF

I have an excel document in Dropbox. I want to print or save it as a pdf (doesn't matter which, ,just need to convert it). I try "print as PDF" and there is a download button. I click 'print to pdf' ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Perfect. 

 

Can you please go to the icon with the 3 dots that should be located on the top right corner of your Chrome browser, and click on it? After that, please select “Downloads” and let me know if you can’t see your downloaded file there.

 

If you don’t see it, please try opening another browser on your computer, and check if the same thing keeps happening there, too. That’ll help us isolate the issue more.

Kluski's avatar
Kluski
Explorer | Level 3
3 years ago
I tried both in Chrome and in Microsoft Edge. When I go to download in both browsers it is blank, no indication of the file being 'printed to pdf' or downloaded from Dropbox
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for giving that a go. 

     

    Is this happening for any file that you’re trying to convert to a PDF or just the specific one? Can you check this with another file, if possible, and let me know how it goes? 

     

    Also, I'd like you to open an incognito window on your Chrome browser and log in to your Dropbox account from there. Dos this allow you to convert your file to a PDF perhaps?

    • Kluski's avatar
      Kluski
      Explorer | Level 3
      3 years ago
      It is excel files in general. I can convert Word docs and jpg to pdf, just not excel. And I originally tried with incognito mode.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Kluski, sorry to jump in here, but I'm afraid that Excel files cannot currently be converted through Dropbox.

         

        You can see a list of file types you can convert here.

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