Forum Discussion

Kluski's avatar
Kluski
Explorer | Level 3
3 years ago

Printing an Excel document to PDF

I have an excel document in Dropbox. I want to print or save it as a pdf (doesn't matter which, ,just need to convert it). I try "print as PDF" and there is a download button. I click 'print to pdf' ...
Download
Web
Zosia's avatar
Zosia
New member | Level 2
3 years ago

Hi,

 

Can I just ask why that is?  According to other posts I can see about this issue, this feature appears to have previously been available.  Considering how much you've increased your prices by recently, it seems a bit strange to be removing basic features.

 

simonv74's avatar
simonv74
Helpful | Level 5
3 years ago

When I view an Excel file, there is an option to export as a PDF:

 

File > Export > Download as PDF

However, the function just does not work. 

 

I've tried on Chrome and Firefox and also on both browsers in private mode (all extensions disabled).

 

Seeing as Dropbox don't offer any support, does anyone here know if this is rectifiable?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi simonv74, thanks for posting here! 

     

    It sounds like maybe you're seeing this option on Excel's end, especially since you mentioned that you're viewing it on the web but let's check, just to make sure. 

     

    Could you send me a screenshot of the steps you take, and the option you see on your end, just so I can also have visual? 

     

    Keep me posted! 

  • simonv74's avatar
    simonv74
    Helpful | Level 5
    3 years ago

    The function works on office.com

     

    It does not work on dropbox.com

     

    When I click this button, nothing happens

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey simonv74, since you're using Excel online, it would have something to do on their end. 

     

    I think the best approach here, is to contact Microsoft and ask them more info, since they'd be able to give you all the appropriate troubleshooting steps.

     

    Thanks! 

  • simonv74's avatar
    simonv74
    Helpful | Level 5
    3 years ago

    Passing the buck, to be expected.

     

    How about Dropbox contact Microsoft?

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