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Forum Discussion
Problem seeing uploaded videos, the screen is white.
Greetings-
Dropbox Professional subscription
RE: .mov and.mp4 files
apple desktop- Big Sur v 11.7.6
Safari browser v16.4 -
not the app but online-
In past, I have always been able to upload these videos and watch them in Dropbox to check viability.
Recently, [maybe a month?] the videos are failing to display.
When I select the video, I see an initial view and the "play" arrow.
Once I tap the play arrow, the screen goes white.
There is an icon in the center of a box with blue segments chasing each other.
I can hear audio, and I see thumbnails when I manipulate the slider.
If I download, the video plays properly.
DB Capture is not a solution.
5 Replies
- Megan
Dropbox Community Moderator
Hi SHJAIA, let's jump right into this!
If I understand this correctly, the behavior you described happens when you use Safari to preview your content, am I correct on this one?
If not, feel free to correct me, by all means. Have you tried a different browser, by any chance?
You're welcome to upload any screenshots, demonstrating what you described happens when you try to preview your content.
Keep me posted!
Hi- here is a screen recording- please see if this conveys the issue. I know accessing this file on my iPhone works, and others have access the file so I don't think it is a problem with the file per se...
I have a quicktime screen recording which shows the action and has narration- I can upload if you wish.
Here are 3 consecutive "slides"
I tried this video on my laptop running Edge and it properly displayed. I don't use multiple browsers on my desktop, and had never had this issue arise before one many years.
- Jay
Most likely there's a setting in Safari regarding the rendering of videos which is causing this issue. I'd recommend looking into this matter in more detail with Apple directly, or their support page for which setting could be causing this.
