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Recovering deleted files from 6 months ago?
So I have client that failed to download her images from the link I provided over 5 months ago. I deleted the folder, god knows, I don't even know how long ago and she contacted me a week ago and asked if i can resend the images. For some reason I cannot find them on ANY of my drives... so I am HOPING i can bring them all back up into my dropbox? Should I restore my dropbox back a couple of months? Would that work? Is there no one I can directly contact?
Hey nunoggomes, thanks for joining our Community.
I'm afraid that upgrading your account retroactively won't help you restore files that were deleted a long time ago.
I moved your post to this relevant thread, so you can take a look at the other replies for more info.
17 Replies
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- Rich
Super User II
Arif Ullah wrote:
How can i restore permanently deleted file that was deleted six months ago?You can't. Permanently deleted files are deleted ... permanently.
hi dear friend I lost my images in 2017 im used dropbox at that time I saved my images in dropbox could you please give me a backup thats images have my impotent image exact time 2017 january could you please help me
- Mark
You should be able to see them as long as you didnt delete/remove them from your account (i.e. they did actually upload) AND you logged in to your account frequently. If you didnt log in for over 12 months the account is removed and its not possible to recover.
can you please check i was used lastyear
- Rich
najmul wrote:
can you please check i was used lastyear
No, we can't check. No one here has access to your account. Mark and I don't work for Dropbox. If you still have an account you should be able to sign in to it using the email address and password you used for the account. If you don't remember your password or it has expired, you can reset your password if you still have access to your email address.
I canceled my paid account and deleted all files several months ago.
Now, if I go back to the paid account can I recover the files?- Hannah
Dropbox Community Moderator
Hey nunoggomes, thanks for joining our Community.
I'm afraid that upgrading your account retroactively won't help you restore files that were deleted a long time ago.
I moved your post to this relevant thread, so you can take a look at the other replies for more info.
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