We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Simonp0123
3 years agoExplorer | Level 4
Scrolling folders in mobile app
It used to be that you could quickly access folders using the alphabet down the side in the mobile app. This has been changed. Now, if you tap any of the letters you are taken straight to the bottom ...
Walter
Dropbox Staff
Hey Simonp0123, sorry to hear you're having issues with this.
Can you please clarify your device's OS and the version of our mobile app installed there as well?
Have you cleared the app's cache since you first noticed this issue?
Let me know and we'll take it from there.
Simonp0123
3 years agoExplorer | Level 4
Clearing the cache doesn’t make any difference
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!