Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

TestriteCAD's avatar
TestriteCAD
New member | Level 1
11 months ago

Searching Dropbox files on my Windows results in "File not found" error, when I open it.

I just installed dropbox locally on Windows and when I try searching for a file, the file comes up quickly in the search, but if I try just double clicking to open the file it give me error "File not found it may have been moved, edited or deleted."

But if I just right click on the search and found file, and then select "Open file location", the exact folder opens, I can now double click on the file and open it without a problem.  

Any help on resolving this would be appreciated. Thanks!

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi TestriteCAD, welcome to our Community!

    Does this happen with a specific folder path/file or with each Dropbox file that you locate when searching? 

    Could you clarify the exact OS you're using too? If you have any screenshots of the behavior you mentioned, and the error feel free to send it over in order for me to have a visual too.

    Keep me posted, and we'll take it from there!

  • TestriteCAD's avatar
    TestriteCAD
    New member | Level 1
    11 months ago

    Hi Megan the machine is running windows 11 and here is the screenshot showing the error. Thanks for any help on this.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the speedy reply TestriteCAD! 😃

    Let's try something: can you quit the app using these steps, and try the same search process again? Do you notice the same results? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!