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jasontx0426's avatar
jasontx0426
Helpful | Level 6
6 years ago

Searching Not Working on iPadOS Files app

Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadO...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for trying those out for me, rgonzalez. 

I'd suggest reaching out to Apple Support then, since they may have more info on this. 

Don't hesitate to give me a shout though if anything else comes up or if you have any updates. Cheers!

jasontx0426's avatar
jasontx0426
Helpful | Level 6
6 years ago

Hi, Lusil ,

I've asked around in the Apple community and no luck. However, I also tested Google Drive as rgonzalez did and searching through Files app does work there, which seems to suggest it is a Dropbox problem. Could you maybe investigate?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the feedback, jasontx0426, however, I'd recommend contacting Apple's official support team as they may have more info on this since the Files app is connecting to the Dropbox API.

    Let me know how it goes or if you have any other questions. Thanks!

    • lowpan's avatar
      lowpan
      New member | Level 2
      6 years ago

      Same issue here. ipados 13.3.1. The Files App search function works on all locations except Dropbox. Tried all above suggestions, no luck.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey lowpan, thanks for nudging us on this thread and sorry to hear that you're also having trouble with searching your Dropbox files on your iOS. 

        Since you've already checked out some of the troubleshooting suggested here - great work by the way! - could you also confirm if you've got the latest iOS and Dropbox mobile app installed?

        Keep me posted!

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