Searching Not Working on iPadOS Files app

Same issue here. ipados 13.3.1. The Files App search function works on all locations except Dropbox. Tried all above suggestions, no luck.

Hey lowpan, thanks for nudging us on this thread and sorry to hear that you're also having trouble with searching your Dropbox files on your iOS. 

Since you've already checked out some of the troubleshooting suggested here - great work by the way! - could you also confirm if you've got the latest iOS and Dropbox mobile app installed?

Keep me posted!

I have exactly the same problem, and I have the latest iOS and Dropbox app installed.

No matter what I try, I can't get any search results when searching my Dropbox. This seems to be quite a common issue.

Hey there, Stanners1980, thanks for reaching out. 

Try clearing the Dropbox app’s cache, from our app’s settings, and then restart your device. 

You could also try deleting our app, restarting your device, and then installing again. 

Keep me posted!

Just unboxing my new iPad Pro 11. I am also having the same problem. Had tried all the things suggested in this thread. :( 

I have also had the same issue since transitioning to iPad Pro. Tested every suggestion. No luck. 

The favorites used to at least show up for a moment upon opening Files app, before they disappeared. 

Now they don't even show up. 

Also, trying to "Unfavorite" a previously favorited item does not work.

It is not so strange that Apple might not have Dropbox issues as their first priority, but what is Dropbox mgmt. doing to address these issues that obviously effect a lot of people?

Thanks. 

Hope dropbox can rectify the problems. I had been subsribed to Plus plan, but now this might makes me to switch to iCloud plan instead due to this issue. 

The only solution I have found to this problem is to delete the Dropbox app and reinstall it. It then works a couple of times before going back to never showing any search results.

Yesterday I was also trying to upload some Garageband files to Dropbox, and I was met with the message 'Dropbox doesn't support this yet'. I'm finding it very frustrating.

Bearing in mind the price increase, I'm getting a bit fed up with Dropbox not addressing this issue. I use my iPad as a second computer now and not having a properly functioning search facility is becoming a real pain. I too might look at an iCloud plan if this can't be solved. 

I contacted Dropbox about this almost a year ago and never got a reply back.  In fact i think they said this is due to apple changing something (it used to work beautifully before the Files app came into effect on apple) and that they need to work on it.  Whether it's apple or Dropbox, i think it's pretty impossible to fix as it's been 12 months.  It's either apple trying to shift customers away from Dropbox or Dropbox not doing their things enough to fix it.  Either way, it will end up as a loss for Dropbox as it's a pretty significant problem.  A lot of my colleagues can't "click" on the copied link that i send them from Dropbox app behind firewall and it's a major annoyance to have to close mail app, go to Dropbox app, open the file, "share" to open it in some PDF app, then to email it from there.  Just doesn't make sense and if I'm paying more than 100 bucks a year for this premium service i think i deserve something better..

I also have same problem.

I just bought iPad Pro and installed DropBox...

I have the exact same problem, already tried all your methods.

Brand new iPad Pro 12.9 - 2020 version

iPadOS 13.4.1

All other drive searching works perfect in Files App, except Dropbox is always a No File, even after just typing 1 simple letter.

Ive stared moving all my personal files to iCloud since her file and folder sharing is now available. If it works, Ill be moving the company documents to a business iCloud as well. Apple Just Works together!

I wish I could do the same. But I work across different platforms and my collaborators use dropbox so I really hope apple and dropbox could sort it out. It's been a while since any dropbox staff replied to this thread, and my bug report to apple didn't get any response, either. It is becoming so frustrating. 

This is extremely disappointing. I have the same issue and no luck on properly search for files or file contents. And I also find the constant same useless reply very annoying ...

I am a Dropbox user since the very beginning and I am paying for a few years the Pro option. Not that they will care, but I am definitely switching to another service. This is very sad ...

I reckon... Dropbox.. please listen to customer feedback.  If you are not going to fix this problem, AT LEAST offer split screen mode so we can work with 2 files side by side (as Files app in iOS can be split screened with Dropbox side by side but can't search natively)

I agree split green is also much needed and would boost productivity.

Hey there everyone, just wanted to follow up with you all here!

We'd like to do some further investigation into this from our side too, so I'd like to ask you all here if you'd like to assist with this.

To do this, we'll need to create a ticket for each of you separately so that we can look into some device specific info alongside your reports here.

If you'd like to, please reach out to our team with the options available to you here (depending on your current plan). If you have any trouble with this then let me know and I can reach out to you directly.

Let me know if you have any questions!

Hi Daphne,

Thank you, I'm pleased that someone from Dropbox finally responded to this thread. I already have a ticket on this issue that has been open for months and never resolved. Are you saying I should open another one?

Hi Daphne, 

Over the last 8 months since I purchased my IPad Pro, things are slowly getting better, but there is still a long way to go before my ipad can replace my Macbook. 

I have 1 open ticket (#10010509) and 1 closed ticket (#10272402) which was identified as related to a bug, but hasn't been addressed in newer updates. 

Essentially my problems remain as follows:

1. Cannot search for files in my Dropbox through the Files app. 

2. Folders/Locations within my Dropbox that I have marked as "Favorites" in the Files app do not remain on the favorites. But I am also unable to "unfavorite" and then re-favorite them. This definitely slows down my workflow as I have deep folder structures. 

3. Working in Keynote, Pages and Numbers documents that are located in my Dropbox generates countless conflicted copies when I edit them. It is certainly a work around to download a copy to my Dropbox and work locally, then upload it afterwards, but it is not really a great workflow for me or my colleagues who share the documents. 

Really hope these things can be addressed soon. Patience is waning. 

Thanks

David

Thanks for your updates!

Since you already have a ticket for this issue mza1, please can you just let me know the ticket number for this so I can locate it in our system?

David B.139, I noticed that the tickets you mentioned aren't related to the issue that was brought up here regarding the search function.

So that we can keep the info regarding this separate, in case we need to do any follow ups on troubleshooting, can you please create a new ticket?

Once you let me know the ticket ID for the new ticket, I can follow up with you there and pass along all of the info that you've provided here previous to avoid having you repeat yourself.

Cheers!

Hi Daphne,

My ticket number is #10297404

Thanks for that mza1, I've just passed along your comments from here!