Searching Not Working on iPadOS Files app

I agree split green is also much needed and would boost productivity.

Hey there everyone, just wanted to follow up with you all here!

We'd like to do some further investigation into this from our side too, so I'd like to ask you all here if you'd like to assist with this.

To do this, we'll need to create a ticket for each of you separately so that we can look into some device specific info alongside your reports here.

If you'd like to, please reach out to our team with the options available to you here (depending on your current plan). If you have any trouble with this then let me know and I can reach out to you directly.

Let me know if you have any questions!

Hi Daphne,

Thank you, I'm pleased that someone from Dropbox finally responded to this thread. I already have a ticket on this issue that has been open for months and never resolved. Are you saying I should open another one?

Hi Daphne, 

Over the last 8 months since I purchased my IPad Pro, things are slowly getting better, but there is still a long way to go before my ipad can replace my Macbook. 

I have 1 open ticket (#10010509) and 1 closed ticket (#10272402) which was identified as related to a bug, but hasn't been addressed in newer updates. 

Essentially my problems remain as follows:

1. Cannot search for files in my Dropbox through the Files app. 

2. Folders/Locations within my Dropbox that I have marked as "Favorites" in the Files app do not remain on the favorites. But I am also unable to "unfavorite" and then re-favorite them. This definitely slows down my workflow as I have deep folder structures. 

3. Working in Keynote, Pages and Numbers documents that are located in my Dropbox generates countless conflicted copies when I edit them. It is certainly a work around to download a copy to my Dropbox and work locally, then upload it afterwards, but it is not really a great workflow for me or my colleagues who share the documents. 

Really hope these things can be addressed soon. Patience is waning. 

Thanks

David

Thanks for your updates!

Since you already have a ticket for this issue mza1, please can you just let me know the ticket number for this so I can locate it in our system?

David B.139, I noticed that the tickets you mentioned aren't related to the issue that was brought up here regarding the search function.

So that we can keep the info regarding this separate, in case we need to do any follow ups on troubleshooting, can you please create a new ticket?

Once you let me know the ticket ID for the new ticket, I can follow up with you there and pass along all of the info that you've provided here previous to avoid having you repeat yourself.

Cheers!

Hi Daphne,

My ticket number is #10297404

Thanks for that mza1, I've just passed along your comments from here!

Hi, Daphne , I have created a ticket as well as you suggested. The ticket number is #11186119

Thanks for the ticket number jasontx0426, I've just followed up with you there. Please check your inbox for my message when you have the chance.

Hi Daphne! I am having the same issues and have attempted in all of the ways I can find to get a ticket number, but have been unsuccessful. However, I am having the same issues after multiple re-installs and different networks. No matter what I try I cannot search within the native iOS Files app.

Hi there Michellem921, thanks for nudging us on this thread. 

I've sent you a ticket to have more in-depth look on this together.

When you get the chance, check your inbox for my latest message. 

Cheers!

I notice this issue has been fairly widespread and reported by a number of users, including me.

Depite this, it doesn't seem to have been addressed by Dropbox, and I notice the fault still remains. I've tried to use the search function on my iPad's Files app (iPadOS 14) today and there are still no results appearing.

Can we have an official update from Dropbox on this aspect please?

Hi Stanners1980, in order to look into this matter in more detail, could you contact the support team directly for them to investigate it further? Thanks!

Dropbox my ticket number is #10297404 and this issue was raised over 1 year ago. I am very disappointed with the service, I've received no updates and tried all you have suggested including contacting Apple Support. Apple have confirmed that there is an issue with the Dropbox app. This thread makes it very clear that your users are having issues with the app functionality. Please could you update me on when this will be resolved.

Also on the iPadOS will you be adding functionality so that we can have 2 windows of the dropbox app side by side? MS Word has implemented this.

this is just a Dropbox problem, I've tested the other cloud providers and they work as required. Dropbox seem to show no will to resolve this issue, but happy to be proven wrong.

I don't have other services but Google Drive does not have this problem. And after more than a year of posting this question and going into loops with Dropbox staff, I don't think they are putting effort into actually fixing this. Really frustrating.

I’m going to give Dropbox another month to solve this.  Then I’ll pull my company’s business.  It’s only about a dozen users - but we all have iPhones and most have iPads.

There’s really no excuse for this.

hi Lori,

Please read the message strings above.  This has been raised for more than a year (or possibly longer) and I also gave up on Dropbox support (i still use it but in a very, very convoluted way, and I don't know why i honestly persevere when the other platforms search fine).  Please don't pretend that this is a new problem, if you search online forums you will see that even Dropbox has been saying persistently that they will look into it but it has been a ping pong game between dropbox and apple for as long as i know.