Forum Discussion

jasontx0426's avatar
jasontx0426
Helpful | Level 6
6 years ago

Searching Not Working on iPadOS Files app

Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadO...
File access
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Pistol_Petey's avatar
Pistol_Petey
Explorer | Level 4
5 years ago

I’m going to give Dropbox another month to solve this.  Then I’ll pull my company’s business.  It’s only about a dozen users - but we all have iPhones and most have iPads.


There’s really no excuse for this.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey DerekKelly & Pistol_Petey! I hope you're both doing well.

May I ask when did this start happening for you? 

Have you also tried clearing the cache on your Dropbox mobile app? 

Let me know more!
  • xtcforever's avatar
    xtcforever
    Helpful | Level 6
    5 years ago

    hi Lori,

    Please read the message strings above.  This has been raised for more than a year (or possibly longer) and I also gave up on Dropbox support (i still use it but in a very, very convoluted way, and I don't know why i honestly persevere when the other platforms search fine).  Please don't pretend that this is a new problem, if you search online forums you will see that even Dropbox has been saying persistently that they will look into it but it has been a ping pong game between dropbox and apple for as long as i know.

  • Stanners1980's avatar
    Stanners1980
    Helpful | Level 6
    5 years ago
    I first reported this to Dropbox over a year ago, and haven’t found a resolution yet.

    I’d recommend Dropbox try out the search feature in Files themselves and report back - being advised to uninstall/reinstall the app isn’t really a solution.
  • David B.139's avatar
    David B.139
    Helpful | Level 6
    5 years ago
    Hi Lori, considering the level of frustration of most of us in this thread, I appreciate you bravely sticking your hand into this hornets nest.
    But now that you’ve done so, please stick with this until there is resolution, one way or the other. Dropbox needs to either resolve this, or simply admit they cannot or will not resolve this and accept whatever fallout comes of that. An answer, even if it’s not what we want to hear, is better than the din of crickets we’ve been subject to for the better part of two years.
    We are rooting for you to get to the bottom of this!
    Thanks,
    David

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