Forum Discussion

jasontx0426's avatar
jasontx0426
Helpful | Level 6
6 years ago

Searching Not Working on iPadOS Files app

Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadO...
File access
Mobile
View
KatRat's avatar
KatRat
Explorer | Level 3
4 years ago

I too can not search Dropbox files via the Files App. I ALSO can not search Dropbox files from the Procreate or Adobe Illustrator Apps. If I am very lucky the occasional one-off random thing will show up. Most will not, ever. I tried contacting Dropbox about this a year or so ago, thinking I was maybe being helpful by bringing this to their attention. I was given a curt answer that this was not a Dropbox issue, I should contact the other Apps. Seriously? They all have this failure?? So I gave up for a while, but decided to reinvestigate after 1-2 years, see if there’s something I’m missing. Looks like there isn’t, this is an unfixable quirk of Dropbox, unless all of the users above have had their questions quietly answered behind the scenes with no real answer made public?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone, thanks for your patience here. 

 

I checked with our engineers and it seems that what you're experiencing isn't directly related to our app. It has to do with the Files app and how Apple integrates and works with the files you have in your Dropbox app. 

 

Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

  • xtcforever's avatar
    xtcforever
    Helpful | Level 6
    4 years ago

    so..

    should you guys work with apple to resolve it then... perhaps?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey KatRat!

     

    Like Megan mentioned above, it looks like this issue is more related to the Files app on your device and not Dropbox, as our engineers suggested, as well.

     

    However, your comments on this have already been sent over to them, so that they can take them into account.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!