Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Paulo Cotta's avatar
Paulo Cotta
Explorer | Level 3
2 years ago

Send Signature in PNG

I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file

3 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Paulo Cotta - sorry to hear you're having issues with this.

     

    Could you send us a screenshot so that we can have a visual too?

     

    Also, did you try clearing your browser's cache or using another browser since you first noticed this?

     

    Keep me posted, Paulo. 

  • Paulo Cotta's avatar
    Paulo Cotta
    Explorer | Level 3
    2 years ago


    See that it wasn't like a transparent background. He highlighted that the image is in PNG with a transparent background.
    This in Chrome

     

    _In the Edge browser the behavior is the same

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot Paulo Cotta 

     

    Can you also walk me through the steps you take to upload and share this file as well? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!