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RTCJR's avatar
RTCJR
Helpful | Level 5
4 years ago
Solved

Since new syncing icons, white Xs are prevalent in Dropbox

Hello,

 

Since the latest Dropbox update (from when I was prompted to take a tour), my syncing icons have changed disappeared and replaced with white Xs on the files.  I'm led to believe this is something to do with Windows, but why has it started happening now?  How do I fix it?

 

Dropbox is running fine and the make online/offline functionality still works.

 

Thanks,

 

James

Error Messages
  • RTCJR's avatar
    RTCJR
    4 years ago

    **bleep**ing Onedrive!  I've uninstalled that piece of **bleep** more times than I care to remember.  Must've sneaked in with the latest feature update.  Thank you!

     

    If anyone is reading and wants the steps I did:

     

    1. Uninstall OneDrive (preferably with something like Geek or BCU).
    2. Quit Dropbox
    3. Purge icon cache (delete everything that starts with "icon" in C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\Explorer)
    4. Download and reinstall Dropbox
    5. Restart once it's synced

     

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    RTCJR wrote:

    Since the latest Dropbox update (from when I was prompted to take a tour), my syncing icons have changed disappeared and replaced with white Xs on the files.

    Dropbox doesn't use a white X overlay on the icons. That's likely from OneDrive. Microsoft has a limit to how many icon overlays can be registered (15, I think), and if there's more than one application with overlays, they interfere with each other. You can either try disabling OneDrive or you may need to reinstall Dropbox so it can re-register its overlays again.

  • RTCJR's avatar
    RTCJR
    Helpful | Level 5
    4 years ago

    **bleep**ing Onedrive!  I've uninstalled that piece of **bleep** more times than I care to remember.  Must've sneaked in with the latest feature update.  Thank you!

     

    If anyone is reading and wants the steps I did:

     

    1. Uninstall OneDrive (preferably with something like Geek or BCU).
    2. Quit Dropbox
    3. Purge icon cache (delete everything that starts with "icon" in C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\Explorer)
    4. Download and reinstall Dropbox
    5. Restart once it's synced

     

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