We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
pamchromebook
3 years agoExplorer | Level 3
Slow opening of Dropbox files on a new Chromebook
I switched to a chromebook this month from a pc. I use dropbox for all my storage. I have setup dropbox in my folders and get to my dropbx files. but they open very slowly. I have also used google...
- 3 years ago
I know this is an old post but I was having the same problem on my ASUS Chromebook (2022 version) and found a way to make the files load faster and appear with thumbnails. First, I deleted and reloaded the Dropbox App in order to assure I had the most recent version. I then went into the App Info Settings and set it to open in Dropbox instead of the default Chrome Browser setting. These simple steps seemed to have solved the problem for me and I hope it does for you or anyone else who stumbles across this post as I did.
Megan
Dropbox Community Moderator
3 years agoHi pamchromebook, I hope you enjoyed your weekend!
Keep in mind, that as Hannah mentioned, Chromebooks can't handle our desktop app, and the app installed there is mostly similar to the mobile app. Did you install the app via the Playstore on your device?
I'd also appreciate a screenshot showing me how the files are showing on your computer, in order for me to have a visual of this.
UberRat
3 years agoExplorer | Level 4
I too are having this issue with slow opening.
When checking with the file option, google drive is there but no sign of Dropbox
If I open the Dropbox app, then the drive will appear. But while the file “header” is present, trying to load the file into a CNC (web-based) system, the file sticks on download (forever).
Sometimes, the system boots and loads Dropbox correctly, and then everything works as it should.
I’m guessing that the Chromebook tries to load Dropbox on startup - but doesn’t hang about, timeouts, and skips over it.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!