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adamschoales's avatar
adamschoales
Helpful | Level 5
6 years ago

"Smart" sync keeps downloading Online Only Files

I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using...
desktop
Download
sync
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for joining us here Chris C!

 

Can you just clarify, are you opening the file by navigating to the file in the Dropbox folder and opening it from there?

 

Or are you opening Quicktime and then opening the file through the app?

Chris83's avatar
Chris83
Explorer | Level 3
5 years ago

Hi Daphne – I'm double clicking the actual file in the finder.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Do you have the same issue if you simply launch the Quicktime app?

     

    Sometimes, the recents lists for apps can trigger the download of Smart Synced files as they can request data from the file.

    • Chris83's avatar
      Chris83
      Explorer | Level 3
      5 years ago

      No, I just tested it and launching Quicktime does not trigger any downloads in dropbox.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        Hi Chris83, it sounds like something is triggering the download of the other files in that folder. Are these versions of the videos actually linked to each other in some way within the app, or are they completely separate, saved, individual files?

         

        I'd recommend checking this article to see if the app you're loading it in is recalling those other files, and what can be done to prevent this (such as the 'recently access files').

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