Forum Discussion

adamschoales's avatar
adamschoales
Helpful | Level 5
7 years ago

"Smart" sync keeps downloading Online Only Files

I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using...
desktop
Download
sync
Toffees1878's avatar
Toffees1878
Helpful | Level 5
2 years ago

Hi, i am also having this problem. Despite selecting multiple times for files to only be online only a couple of days later i have no space on my computer as they have downloaded again. how do i stop this? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Toffees1878 - sorry to hear you're having issues with this.

     

    If you made sure that the desktop app is 'up to date' and not still syncing your changes, can you clear your cache folder and let me know how it goes?

     

    Thanks!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!